1Introduction
916kiss ("we", "us") are fully committed to protecting the privacy and security of all our members' personal information. This Privacy Policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
This Policy applies to all personal information you provide to 916kiss through our website, mobile app, and all communication channels. It also applies to information we collect automatically when you use our services.
By registering an account or using the platform 916kiss, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
2Types of Personal Data We Collect
916kiss only collects data that is necessary to provide a safe, seamless, and quality service. We do not collect information beyond what is required for the stated purposes.
| Data Category | Examples of Information | Requirement |
|---|---|---|
| Identity Data | Full name, national identification number, date of birth | REQUIRED |
| Contact Data | Phone number, email address, residential address | REQUIRED |
| Financial Data | Bank account number, e-wallet details (TnG, GrabPay, DuitNow, Boost, ShopeePay) | REQUIRED |
| Game Data | Game records, betting history, account balance, transactions | AUTO |
| Technical Data | IP address, device type, web browser, operating system | AUTO |
| Preference Data | Language preferences, notification settings, user feedback | SELECTED |
Your financial data, such as card numbers or bank account details, is stored in encrypted form and cannot be accessed in plain text by any 916kiss staff.
3How We Collect Your Data
916kiss collects your personal data through several transparent and responsible means. The following are our primary data collection channels:
4Purposes for Using Personal Data
All personal data we collect is used responsibly and solely for legitimate purposes that have been made known to you. 916kiss does not use your data for any purpose beyond the scope stated here without your consent.
- Processing account registrations and verifying your identity in accordance with KYC requirements.
- Securely processes deposits, withdrawals, and all financial transactions.
- Providing access to over 500 games including slots, Live Casino, baccarat, poker, and Sports Betting.
- Sending notifications related to promotions, bonuses, and important updates to your account.
- Providing personalised and effective 24/7 customer support.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving the platform, games, and overall user experience based on usage patterns.
- We do not use your data for third-party advertising purposes without your explicit consent.
5Data Sharing with Third Parties
916kiss takes the protection of your data seriously. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
However, there are limited circumstances where data sharing is necessary for legitimate operational purposes:
- Payment service providers – e-wallet providers and banks that process your transactions (TnG, GrabPay, Boost, ShopeePay, DuitNow, Maybank, CIMB) receive only the transaction data necessary to complete the payment.
- Game providers – companies such as Pragmatic Play, PG Soft, and Evolution Gaming receive fully anonymised player IDs to deliver the games you play.
- Security technology provider – for fraud detection and account protection purposes.
- Competent authorities – when required by Malaysian law or a valid court order, we are obligated to disclose the necessary data to the relevant authorities.
All third parties who receive your data are bound by confidentiality agreements and must adhere to data protection standards equivalent to our own. We are not responsible for the privacy practices of parties beyond our direct control.
6Data Security
We continually invest in our security infrastructure to ensure your personal data is always protected to the highest achievable standard.
- 256-bit SSL encryption for all data transmitted between your device and 916kiss servers.
- Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
- Two-factor authentication (2FA) is available for all accounts as an added layer of security.
- 24/7 system monitoring to detect and respond to any unusual activity.
- Regular security audits conducted by qualified third parties to identify and address vulnerabilities.
- Staff access to sensitive data is restricted based on role requirements, following the principle of least privilege.
While we take all reasonable precautions, no digital system is 100% risk-free. We encourage you to use a strong, unique password and enable two-factor authentication for added protection.
7Cookies & Tracking Technologies
Platform 916kiss uses cookies and similar tracking technologies to enhance the user experience and gather useful usage information.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login and secure navigation | Session / 30 days |
| Performance Cookies | Collecting anonymised data on how users interact with the platform for improvement purposes | 1 year |
| Functional Cookies | Saving your preferences such as language, display settings, and favourite games | 1 year |
| Security Cookies | Detecting suspicious activity and protecting your account from unauthorised access | Session |
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the 916kiss platform.
8Your Rights Over Personal Data
As a 916kiss member based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights.
To exercise any of the above rights, contact our data protection team by email at support@916kiss.click. We will process your request within 30 business days. Certain rights may be limited under specific circumstances, such as legal requirements for data retention.
9Data Retention Period
916kiss does not retain your personal data longer than necessary. Retention periods are determined based on operational, legal, and audit requirements.
- Active account data – retained for the duration your account is active, plus the minimum period required by law.
- Financial transaction records – retained for 7 years from the transaction date in accordance with Malaysian financial regulatory requirements.
- Game logs – retained for 5 years for integrity audit and dispute resolution purposes.
- Communication records – retained for 2 years after the last interaction.
- Once the retention period has lapsed, data is securely deleted or permanently anonymised.
10Child Protection
Services 916kiss is intended exclusively for users aged 18 years and above. We take child protection very seriously.
- We do not knowingly collect or process personal data from individuals under the age of 18.
- If we identify an account as belonging to a minor, it will be closed immediately and all associated data deleted.
- Parents or guardians who suspect that a child under their care has registered an account should contact us immediately at support@916kiss.click.
11Amendments to the Privacy Policy
916kiss reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
- The "Updated" date at the top of this document will always reflect the latest version.
- Material changes will be communicated via in-platform notifications or email to registered members.
- Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
- If you do not agree with the amendments made, you have the right to close your account and request data deletion before the effective date.
12Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data by 916kiss, please contact us:
- Email: support@916kiss.click
- Live Chat: Available 24/7 directly within the 916kiss platform
- FAQ: Visit our FAQ page for immediate assistance
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex complaints requiring investigation, we will notify you within 7 business days with a progress update.